AI and automation for online brokerages.
Turn more sign-ups into funded, active accounts. Faster account opening, transfers that don't stall, support that answers common questions on its own, and surveillance alerts your team clears the same day.
- self-directed and discount brokerages
- robo-advisors and digital wealth platforms
- brokerage arms of banks and credit unions
- digital asset trading platforms
- ApplicationCompleted in one sessionOct 9
- Identity verifiedConfirmed automaticallyOct 9
- Transfer inFrom another institution · day 3 of about 7
- First tradeActivation journey ready
Growth is capped by the work behind each account
Sign-ups don't fund
Accounts open, then sit empty for weeks.
Transfers stall
Incoming transfers wait on the other institution with no one tracking them.
Support spikes every tax season
The same questions about slips, fees and logins fill the queue.
Surveillance queues grow
Alert volumes rise with every new client and every volatile day.
Where accounts leak, stage by stage
Pick a stage. Each saffron square is a leak we commonly find.
Illustrative funnel, not client data.
First deposit or transfer in.
- Transfers stall at the other institution
- Clients can't see where their transfer is
Every transfer tracked, with status updates sent to the client.
What fills the support queue
Most contacts are questions with a factual answer. Those can be answered on the spot, so licensed staff spend their time on the ones that need judgment.
What fills the support queue
| Transfers and status | 70% can be answered on its own · 30% needs a person | 24% |
|---|---|---|
| Tax slips | 80% can be answered on its own · 20% needs a person | 6% |
| Login and access | 60% can be answered on its own · 40% needs a person | 18% |
| Fees and pricing | 75% can be answered on its own · 25% needs a person | 14% |
| Trading questions | 40% can be answered on its own · 60% needs a person | 22% |
| Account changes | 50% can be answered on its own · 50% needs a person | 16% |
Illustrative shares based on common patterns. Your mix will differ.
KPIs you already track
- Application completion rate
- Time to approval
- Funded rate
- Days to fund
- First-trade rate
- Cost to serve per account
- Support contacts per 1,000 accounts
- Alert clearance time
Compliance designed in
Account opening, supervision and trade surveillance built into each step.
KYC and, where it applies, suitability records kept as work happens.
Coverage disclosures kept current across pages and statements.
Identity verification and record steps kept intact.
Client data handled to federal and Quebec privacy rules.
Workflow ideas for online brokerage
Account opening
Saved progress, field-level help and exceptions routed to reviewers.
Transfer tracker
Every incoming transfer tracked, with updates to the client.
Activation journeys
From funded to first trade, based on why each client joined.
Surveillance alert triage
Alerts grouped and documented up front so analysts decide faster.
Brokerage leaders ask us
Can AI answer clients without giving advice?
Yes. Answers stay factual and order-execution-only rules are respected. Anything that looks like advice goes to a licensed person.
Do we need to change our platform?
No. We build on the systems your teams already use.
What happens to the time we save?
That's your call. Most teams put it into clients, growth and the projects they keep postponing.
How fast can we start?
A free 30-minute call, then your strategy and priced roadmap in 10 business days. First results are usually live in weeks 3 to 6.
More funded accounts from the sign-ups you already get.
You'll leave the call with three things worth fixing, whether or not we work together.