IT and security automation.
New hires get access on day one, leavers lose it on their last day, and common IT questions answer themselves.
accesshelpdeskdevicessecurityaudit
> 01 / where are you today?
The IT maturity ladder
Pick the level that sounds most like your team. You'll see the next step worth taking.
level 1Manual
what it looks like
Access granted by request emails and revoked when someone remembers.
what it costs you
Security gaps and slow starts.
→ next step
A joiner-leaver checklist tied to HR dates.
level 2Connected
what it looks like
Single sign-on for some systems and a helpdesk inbox.
what it costs you
Access reviews are painful and tickets repeat.
→ next step
Automate provisioning and helpdesk triage.
level 3Automated
what it looks like
Access follows HR events, tickets are triaged and devices tracked.
what it costs you
Audit evidence is still assembled by hand.
→ next step
Automatic access reviews and audit evidence.
level 4AI-assisted
what it looks like
Unusual access flagged, common fixes guided and audit evidence always ready.
what it costs you
Over-permissive defaults creep back.
→ next step
A quarterly least-privilege review.
> 02 / before and after
Systems do the routine. People make the calls.
01 start date
before
Email IT
Email IT
after · automated
Accounts created from the HR record
Accounts created from the HR record
02 access
before
Granted by hand
Granted by hand
after · automated
By role, logged
By role, logged
03 help
before
Tap someone on the shoulder
Tap someone on the shoulder
after · automated
Answered or routed with details
Answered or routed with details
04 changes
before
Ad hoc
Ad hoc
after · your team
Requested and approved
Requested and approved
05 exit
before
Often missed
Often missed
after · automated
Removed on the last day
Removed on the last day
06 audit
before
A scramble
A scramble
after · automated
Evidence ready any time
Evidence ready any time
> 03 / what to measure
Eight IT metrics that matter
Time to provision↓ time
Leaver access removed same day↑ security
Tickets per employee↓ time
First-contact resolution↑ experience
Access reviews completed↑ control
Devices tracked↑ control
Security incidents↓ risk
Audit prep time↓ time
> 04 / by size
What changes with scale
growing businesses
IT is whoever is good with computers. Make access and passwords someone else’s problem: the system’s.
established organizations
Hundreds of apps and strict audit requirements. Role-based access, automated reviews and evidence on demand.
> 05 / where to start
Build it in this order
1 · it/access-requestsJoiners and leavers accessAccess granted and removed on HR dates, logged.
2 · it/helpdesk-triageIT helpdesk triageCommon IT questions answered, the rest routed.
3 · risk/compliance-checksCompliance checksDocuments and messages checked against your rules.
4 · people/policy-assistantPolicy assistantStaff questions answered from your handbook.
See how IT plays out in your sector on the industries matrix.
> 06 / questions
IT and security automation, answered
Does this replace our IT provider?+
No. It takes routine requests off their plate so they can focus on the work that needs an expert.
What happens to the time we save?+
That's your call. Most teams put it into customers, growth and the projects they keep postponing.
> step 1 · 30 minutes · free
Close the access gaps you don’t know you have.
You'll leave the call with three things worth fixing, whether or not we work together.